Frequently Asked Questions

Therapy can be helpful for anyone who wants support — you don't need to be in crisis to benefit. If you're feeling overwhelmed, stuck, anxious, grieving, or simply want a confidential space to work through life's challenges, therapy may be a great fit. Many of our clients come to us during major life transitions, relationship difficulties, or periods of depression and anxiety. If you're unsure, reach out. We're happy to answer questions before you schedule your first session.
Your first session is mostly a conversation. Your therapist will ask what brought you in, a bit about your background, and what you're hoping to work on. You won't be expected to share everything at once — we move at your pace.
Our therapists primarily use Cognitive Behavioral Therapy (CBT), an evidence-based approach that helps you identify unhelpful thought patterns and build practical coping skills. We offer individual therapy for adults, teens, youth (ages 9+), couples, family therapy, and grief and loss support.
Most sessions are 50 minutes. Your therapist will discuss frequency and length with you based on your goals.
Both options are available. In-person sessions are offered in Dixon, IL. Virtual sessions are available across Illinois and Iowa through a secure, HIPAA-compliant platform.
It depends on your goals. Some clients find what they need in a few months; others prefer ongoing support. You're always in control of your journey, and your therapist will check in on your progress regularly.

Yes. We accept BlueCross BlueShield, United Healthcare / Optum, Aetna, Cigna / Evernorth, and Medicare. We recommend verifying your mental health benefits with your provider before your first session.

We also offer payment plans for our private pay clients.
Fees vary based on session type and insurance coverage. Call us at 815-617-9580 or submit our inquiry form for current private pay rates.
Yes. We believe financial concerns should never stop you from getting support. Affordable payment plans are available for private-pay clients — just ask!
Yes. Contact our office for details on accepted payment methods.

We're located in Dixon, Illinois, with virtual appointments available throughout Illinois and Iowa. Contact us for our exact address and directions.
Submit our online inquiry form or call 815-617-9580. We'll confirm your therapist, session format, and first appointment time.
To cancel or reschedule, call 815-617-9580.

Please give us at least 24 hours' notice. Late cancellations may be subject to a fee, which your therapist will review with you at your first session.
Yes. Everything you share is private and protected by law. The only exceptions involve situations of risk of harm to yourself or others — your therapist will walk you through these at your first session. Virtual sessions use a secure, HIPAA-compliant platform.
A therapist provides talk therapy. A psychologist holds a doctoral degree and may also conduct psychological testing. A psychiatrist is a medical doctor who can prescribe medication. Our therapists focus on evidence-based counseling — if medication is something you'd like to explore, we can help point you in the right direction.
Absolutely. Fit matters. If something doesn't feel right, let us know and we'll connect you with another member of our team.
Not at all. While our in-person office is in Dixon, IL, we offer virtual therapy to clients throughout Illinois and Iowa. So whether you're in Sterling, Rock Falls, Polo, Oregon, Rochelle, or anywhere else in the region, you can access care without the drive.

Couples sessions give both partners a neutral, structured space to be heard. Your therapist helps you identify communication patterns, understand each other's perspectives, and build healthier ways of relating. They guide the conversation — they don't take sides.
Yes. We offer virtual couples therapy and in-person appointments in our Dixon, Illinois office.
Generally, yes. Occasionally your therapist may suggest an individual session for one or both partners as part of your plan.
Yes. Therapy can help at any stage — whether you're working to rebuild or navigating an ending with more clarity and less conflict.
Submit our inquiry form and note that you're looking for couples counseling. Megan Grove and Elivia Ahrens both specialize in couples therapy and will be in touch to get you started.

We work with youth ages 9 and up, teens, and adults. We address anxiety, depression, grief, ADHD, behavioral challenges, social anxieties, mood disorders, and LGBTQ+ issues.
We use CBT and other age-appropriate methods, and we work closely with parents and caregivers throughout the process. Building coping skills and emotional resilience happens both in sessions and at home.
A gentle introduction. The therapist will get to know your child in a low-pressure way and speak with you about your child's background and goals. The priority is making your child feel safe and comfortable.
Yes — virtual sessions are available across Illinois and Iowa. Our therapists are experienced at keeping younger clients engaged online.
Absolutely. Fit matters. If something doesn't feel right, let us know and we'll connect you with another member of our team.

Still have questions? Call (815) 617-9580 or submit our inquiry form — no pressure, no commitment.